Refund policy

30-Day Return Window

VEEZIFE accepts eligible return requests made within 30 calendar days after the order is delivered. Before sending any item back, the customer must contact contact@justveezife.com with the order number, the item concerned, and the reason for the request. Returns sent without prior authorization may not be accepted.

Eligibility

To qualify, an item must be unused, unworn, unaltered, and in the condition in which it was received, with all original packaging, protective materials, accessories, manuals, and proof of purchase. Trying on a watch for fit is permitted only if it does not cause wear, scratches, strap creasing, sizing changes, or removal of protective films.

Return Instructions

After reviewing the request, VEEZIFE will provide return instructions and the authorized return destination when required. Do not send a return to an address found on a parcel label or elsewhere online. A confirmed return address will be supplied for the specific request. Customers are responsible for packing returns securely and retaining proof of shipment.

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer’s responsibility and original shipping charges are not refundable. VEEZIFE is not responsible for a return lost or damaged in transit before it reaches the authorized return destination.

Inspection and Refunds

Every returned item is inspected before a refund is approved. If the return meets this policy, VEEZIFE will notify the customer and issue the refund to the original payment method. Bank or card processing times may vary by provider. If more than 10 business days have passed after VEEZIFE confirms that a refund was issued, contact contact@justveezife.com.

VEEZIFE may reduce or decline a refund if the item shows use, wear, damage, missing parts, altered sizing, removed protective materials, or packaging damage beyond what is reasonably necessary to inspect the product.

Damaged, Defective, or Incorrect Items

Inspect the order promptly after delivery. If an item is damaged, defective, or different from the item ordered, contact contact@justveezife.com as soon as possible and include the order number, a clear description, and photographs showing the product, packaging, and shipping label. VEEZIFE will assess the information and provide an appropriate remedy, which may include replacement, exchange, repair, or refund as required by applicable law.

Exchanges

Exchanges require prior approval and depend on product availability. The fastest way to obtain a different eligible item may be to return the original item under this policy and place a separate order after the return is approved. VEEZIFE will provide specific instructions when an exchange is accepted.

Cancellations and Order Changes

Cancellation or amendment requests must be sent immediately to contact@justveezife.com. VEEZIFE will make a reasonable effort to help, but cannot guarantee a change or cancellation after processing or fulfillment has begun. If an order has already shipped, the customer may request a return after delivery under this policy.

Exceptions and Non-Returnable Items

Items that are personalized, custom-made, altered at the customer’s request, gift cards, and items identified as final sale are not returnable unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise. Items presenting hygiene, safety, or tampering concerns may also be ineligible once seals or protective components have been removed.

European Consumer Rights

Nothing in this policy limits mandatory consumer rights. Where a statutory withdrawal right applies, eligible consumers may notify VEEZIFE within the legally required period. Product handling beyond what is necessary to establish its nature, characteristics, and functioning may reduce the refund.

Contact

Return and refund questions: contact@justveezife.com.

 

Business Operator

VEEZIFE is operated by MARTINEZ 21SOFTWARE LLC, 151 W Zandale Dr, Lexington, KY 40503, United States.