Shipping policy
Order Processing
Orders are normally prepared within 48–72 business hours after payment and any required verification are completed. Processing is separate from transit time. Weekends, public holidays, high-volume periods, product verification, address issues, and circumstances outside reasonable control may extend processing. If an order cannot be fulfilled, VEEZIFE will contact the customer using the information supplied with the order.
Delivery Options and Estimates
Standard Shipping is free and is estimated at 12–18 business days after dispatch. Express Shipping costs US$15.00 and is estimated at 10–15 business days after dispatch when that option is available and displayed at checkout. These estimates apply to eligible destinations in the United States, Europe, and Asia and are not guarantees. Delivery may take longer because of customs processing, local service conditions, weather, peak periods, or other events outside VEEZIFE’s reasonable control.
Tracking
Tracking details are provided after dispatch by shipment-confirmation email or through the customer account when tracking is available. Tracking events can take time to appear after a label is created or a parcel is handed over. Customers are responsible for providing an accurate email and delivery address at checkout.
Destinations and Delivery
VEEZIFE serves eligible destinations in the United States, Europe, and Asia where shipping is offered at checkout. Availability may differ by product or destination. VEEZIFE does not promise a specific carrier unless one is displayed for the order. A carrier may use a local delivery partner for the final stage.
Customs, Duties, and Taxes
International orders may be inspected by customs and may incur import VAT, duties, brokerage charges, or other destination fees. Unless checkout expressly states that these amounts are collected in advance, the recipient is responsible for charges imposed by the destination country. Customs delays are outside VEEZIFE’s direct control and may extend delivery estimates.
Address Changes and Delivery Problems
Customers should contact contact@justveezife.com immediately if an address is incorrect. Changes cannot be guaranteed after processing begins. VEEZIFE is not responsible for delay or loss caused by an incomplete or inaccurate address supplied by the customer, refusal to pay required import charges, or failure to collect a parcel. Additional shipping costs may apply if reshipment is requested.
If tracking shows delivered but the parcel cannot be found, the customer should check the property, household members, building management, and local delivery office, then contact VEEZIFE promptly. For a parcel that appears lost or materially delayed, VEEZIFE will review available tracking information and assist with an inquiry. Remedies depend on the investigation and applicable law.
Split Shipments
An order may be delivered in more than one parcel. Separate tracking details may be supplied. No additional product charge is imposed solely because an order is split.
Damaged Packages
If a parcel or product arrives damaged, retain the item and all packaging and contact contact@justveezife.com promptly with the order number and clear photographs. Do not discard evidence needed for assessment.
Contact
Shipping questions: contact@justveezife.com.
Business Operator
VEEZIFE is operated by MARTINEZ 21SOFTWARE LLC, 151 W Zandale Dr, Lexington, KY 40503, United States.